Frequently Asked Questions
Everything you need to know about shopping with Crepdog Crew.
Are all products sold on Crepdog Crew authentic?
Yes, every item on our platform undergoes a rigorous multi-step authentication process by our team of experts to ensure 100% authenticity before it reaches your doorstep.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic delivery usually takes 3-7 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
Due to the exclusive nature of our curated streetwear and sneakers, we generally do not offer returns. However, exchanges for size are permitted within 48 hours of delivery if the item is in its original, unworn condition with all tags intact.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. We also offer secure EMI options for select high-value purchases.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your shipment status directly through the 'My Orders' section on our website.
Do you have a physical store I can visit?
Yes, Crepdog Crew has flagship experience stores in select cities where you can browse our collection, try on apparel, and experience the sneaker culture in person.